Lessons in Service from Charlie Trotter

Lessons in Service from Charlie Trotter In the second book in the Lessons from Charlie Trotter series the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience As winner of the James Bear

  • Title: Lessons in Service from Charlie Trotter
  • Author: Ed Lawler Charlie Trotter
  • ISBN: 9781580083157
  • Page: 163
  • Format: Hardcover
  • In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.As winner of the James Beard Foundation s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America s finest restaurant But it s not just about food in thIn the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.As winner of the James Beard Foundation s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America s finest restaurant But it s not just about food in this renowned Chicago hot spot It s about a subtle relationship between food, wine, ambiance, and service a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter s unequaled success and shows other businesses how to improve their levels of service From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence Trotter leaves nothing to chance The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again Charlie Trotter s was nominated for the James Beard Foundation s 2001 Outstanding Service Award, and the restaurant received the Beard Foundation s Best Restaurant in America Award in 2000 Charlie Trotter s books have sold over 300,000 copies.

    One thought on “Lessons in Service from Charlie Trotter”

    1. I give this book to any server, who's engaged in their first "fine-dining" restaurant job. While a lot of the philosophy is common-sense based, and more of it designed for a four star establishment I still find the basic principles if adhered to can make any server a better server. I wish I had Trotter's finances, to lavish extravagant paychecks on all my servers there's no doubt his payscale creates better employees, unfortunately we're not all living in the Charlie Trotter world.But we can alw [...]

    2. Another book for my exam. I don't even know how to rate this book. Thankfully it was a short read as I don't think I could have taken much more. As a Christian I want to do all things to the glory of God and this includes carrying out my vocation with excellence however the worldview of this book on wine and food and the service thereof is idolatrous in my opinion. This book worships wine and food and perfect service. I really don't know anything about Charlie Trotter and the worldview he held b [...]

    3. I ran across this book at a used bookstore in Solvang, CA that was going out of business (note to book lovers: there is another one nearby). I'm glad I did because as a public servant, I am always looking for great books about customer service, and Lawler's book on chef Charlie Trotter's methods is inspiring. Taking pride in the work and appearance of his restaurant, making sure his employees always provided the best experience for customers, taking and respecting feedback were just some of the [...]

    4. Initially it was an interesting behind the scenes look at a restaurant that strove for an insane level of service, but quickly became dry and tedious. Not to say there aren't some valuable lessons to be learned from it . . . if anything I'd love a Cliff's Notes version of it. I'm a notorious dog ear'er, and if it hadn't been a borrowed copy of the book, there probably would have been a good 20 places that would have been folded over and highlighted. Worth checking out

    5. Provides a transformitive view on how powerful it is to be of service and how profound an impact service done well can enliven the soul and carry them to new heights. Deeply philosophical in it's message.

    6. the author has a hard-on for charlie trotter, but the latter really is an expert in hospitality. i recommend that you skim through for the summaries / bullet points of the bottom line at the end of each chapter, thereby foregoing the author's poor prose

    7. I liked this book. Explains the vision and how Mr. Trotter used his leadership to achieve excellence in service in his restaurants.

    8. Expected quotes & insight from the respected professional. Although there are details which some may consider common sense, it never hurts to strengthen your foundation.

    9. Although I am no currently a fan of Charlie Trotter, you have to admit that his passion for perfection is inspiring in this industry. This book is better than his lessons in excellence.

    10. A very interesting insight into what makes one of the most famous (and most expensive) places to eat in Chicago so successful!

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