Culture Of Yes: Practices And Principles Of Great Hospitality

Culture Of Yes Practices And Principles Of Great Hospitality When Steve Jobs first began strategizing the Apple Stores concept he wanted to model the customer service experience after the best of the best He asked around Apple s headquarters What s the best cu

  • Title: Culture Of Yes: Practices And Principles Of Great Hospitality
  • Author: Micah Solomon
  • ISBN: null
  • Page: 105
  • Format: Kindle Edition
  • When Steve Jobs first began strategizing the Apple Stores concept, he wanted to model the customer service experience after the best of the best He asked around Apple s headquarters What s the best customer experience you ve ever had yourself, as a customer The answer surprised him Almost every employee answered that a hotel, resort, inn or foodservice establishment When Steve Jobs first began strategizing the Apple Stores concept, he wanted to model the customer service experience after the best of the best He asked around Apple s headquarters What s the best customer experience you ve ever had yourself, as a customer The answer surprised him Almost every employee answered that a hotel, resort, inn or foodservice establishment had provided the best service As a result, Jobs decided to model his Apple Stores after the hospitality industry, and the rest is history In Culture Of Yes Practices And Principles Of Great Hospitality, best selling author and customer service thought leader Micah Solomon interviews top professionals in the hospitality and foodservice industries the CEOs, GMs, chefs and other visionary practitioners from colossal Five Star resorts to cozy countryside inns, and from seasonal fine dining taverns to casual barbecue restaurants Solomon discusses everything from selecting empathetic employees to cultivating authentic design and service styles that resonate with today s customers.

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