Leading Libraries: How to Create a Service Culture

Leading Libraries How to Create a Service Culture Quality leadership is integral to the very future of our profession And it doesn t only come from the top down Effective leadership is customer focused and collaborative fostering a service culture t

  • Title: Leading Libraries: How to Create a Service Culture
  • Author: Wyoma Vanduinkerken Weni Arant Kaspar
  • ISBN: null
  • Page: 211
  • Format: Kindle Edition
  • Quality leadership is integral to the very future of our profession And it doesn t only come from the top down Effective leadership is customer focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book DrawingQuality leadership is integral to the very future of our profession And it doesn t only come from the top down Effective leadership is customer focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals Showing ways to build rapport and trust within an organization, and how to balance encouragement with accountability Detailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training Helping library leaders create a sustainable service culture through codifying their organization s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning Discussing the environment of change in libraries, showing how a library s organizational culture is at the center of being responsive and staying relevant This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

    One thought on “Leading Libraries: How to Create a Service Culture”

    1. I'm conflicted about this book. The information in it is great and would be helpful for library science students in a management course. The writing, however, is less than stellar - the book is riddled with grammatical and punctuation errors, and much of it seems repetitive. One example is the many sentences that started with "However." It's a pet peeve of mine, drilled into my head when I was (briefly, although with great influence, apparently) an English major in college - you never start a se [...]

    2. This was a nice read for anyone who fancies themselves a leader. It captures a lot of advice on how to become a leader by serving both your patrons and your own coworkers, bosses and staff. It's a quick read, and worth the time.

    3. Although I found sections of this book useful (mainly the last chapter), I felt it was written for the library school student more than a working professional. The authors did a massive amount of research on current leadership theories and then chose to focus on service (aka servant) leadership as the best approach for libraries. The steps detailed about active listening in Chapter 4 give a person some concrete actions to develop this skill. Strategic planning, innovation, learning organization, [...]

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